Everything you need to know about bushfire recovery
Help is available.
Unprecedented bushfires across the Mackay region in November – December 2018 burned approximately 160,000 hectares of forest and farming lands and affected many communities.
Click on the links below to find the information you need to recover. This page will be updated when new or different recovery information is available.
For any recovery concerns or queries, please contact Mackay Regional Council at firstname.lastname@example.org
The Christmas season may be a difficult time for some Queenslanders, especially for those impacted by the fires in central and northern Queensland.
As the Community Recovery Hubs have now closed you can obtain information from this website > www.qld.gov.au/communityrecovery
Uniting Care Queensland is available on 1800 54 33 54 to provide support during this time.
If you require support beyond this date, please contact Lifeline on 13 11 14
This is a free service and available 24/7 until the 3rd of January 2019.
> Emergency Grants
Emergency grants have been made available to affected residents in Bloomsbury, Campwin Beach, Crediton, Eungella, Dalrymple Heights, Finch Hatton, Koumala region (Blue Mountain area), Netherdale and Sarina Beach.
- Essential Household Contents Grant
- Structural Assistance Grant, and
- Essential Services Safety and Reconnection Grant.
Applications for can be made:
- Online by visiting https://www.qld.gov.au/community/disasters-emergencies/queensland-disasters/central-queensland-bushfires-2228-november
- Over the phone by calling the Community Recovery Hotline on 1800 173 349
> Primary Producers
Financial assistance has also been made available to fire-affected primary producers.
*Freight Subsidies for Primary Producers
To assist primary producers impacted by an eligible disaster with the transport of livestock, fodder or water for livestock, building, fencing equipment or machinery to the primary producer’s home property. Contact Department of Agriculture and Fisheries on 3224 8832 or www.daf.qld.gov.au
*Disaster Assistance (Primary Producers) Loans
Concessional interest rate loans to assist primary producers whose assets have been significantly damaged by an eligible disaster, to recover and return to viable operations. Contact Queensland Rural and Industry Development Authority on 1800 623 946 or www.qrida.qld.gov.au
*Disaster Assistance (Essential Working Capital) Loans Scheme for Primary Producers
Concessional interest rate loans to primary producers who have suffered a significant loss of income as a result of an eligible disaster by providing the essential working capital required to continue business operations. Contact Queensland Rural and Industry Development Authority on 1800 623 946 or www.qrida.qld.gov.au
> Telstra bushfire assistance package
Telstra has extended the areas eligible for its disaster assistance package for residential and small business customers who have been displaced due to bushfires currently affecting the Central Queensland region.
Customers in the Eungella and Dalrymple Heights are now eligible to access the package.
Customers who have had to evacuate or have lost their home are encouraged to visit their nearest Telstra store or call 132 200 (then enter their full home phone including area code when prompted) to report a fault and register for the assistance package.
> Salvation Army - Drought Assistance
If you are currently living in a drought-affected area in Queensland, NSW or the ACT, please feel free to reach out.
Ways to reach The Salvation Army:
- Call our Assistance line: 02 8757 8088
- Online: Go to salvos.org.au/drought and fill out an assistance form
- Local Salvos: Find the closest Salvation Army church or centre to you at salvos.org.au/findus
Ways to reach other services:
- Rural Aid: 1300 327 624
- Rural Financial Counsellor: 1800 686 175
- Country Women’s Association: 02 8337 0210
If you’d like to support people affected by the drought, donations can be made online at: www.salvos.org.au/ruralsupport
Mental Health Support
> Lifeline Community Recovery
The Lifeline Community Recovery team has now been activated. The can provide counselling or 'psychological first-aid' to support people as they works through shock and begin to come to grips with their experiences. Follow this link to further information and a host of self-help toolkits.
The generosity of the broader Mackay community has been overwhelming. Mackay Regional Council is working with GIVIT to help manage the influx of donations and offers of assistance. GIVIT is a national charitable organisation that connects people who can help to those who need it.
Offers and requests for donations can be made at www.givit.org.au
If you have something to give, please post it on the GIVIT site.
Bushfire Health and Safety
It is important to be aware of the significance of being safe and healthy in the aftermath of a bushfire. Queensland Government has provided a host of factsheets to assist in keeping you and your family safe.
A significant number of injured and deceased wildlife have been reported in the Eungella region, especially flying foxes and possums.
Council is reminding residents that only trained and vaccinated people should handle bats. If you find a sick, injured or distressed bat, do not touch the bat. Contact RSPCA 1300 264 625 or a local bat care organisation.
Any community concerns, refer to:
- RSPCA 1300 264 625 (Animal Welfare Reporting)
- Department of Agriculture and Fisheries (DAF) 132 523
Park access, closures and conditions
Rain has brought relief to Queensland Parks and Wildlife Service (QPWS) and Queensland Fire and Emergency Services (QFES) in recent days. Fire danger has dropped and QFES fire bans have been lifted across all our local government areas. We are pleased to open many of our parks and forests, including the popular Byfield, Eungella, Cape Hillsborough and Cape Palmerston visitor areas.