Administrative Action Complaint Form

This form has been provided to assist you in lodging a complaint to Mackay Regional Council. Council is required under the Local Government Act 2009 to respond to complaints in a fair and effective manner. An administrative action complaint is an expression of dissatisfaction by a person who is directly affected by an action of Mackay Regional Council or its staff (including contractors and volunteers). This also includes a failure to take action. Council is committed to providing a high level of service for all clients and takes all complaints about our decisions and actions seriously.

Personal Details

Preferred method of contact
Are you the person affected by the complaint?

Please enter their details below

Complaint Details

Have you raised your complaint with us before?
 

Lodging your complaint

This form contains fields that can be completed electronically and submitted to council as an email.

Alternatively, you can use any of the following options:

  • Email: complaints@mackay.qld.gov.au
  • In person at a Mackay Regional Council client service centre
  • By mailing: The Chief Executive Officer, Mackay Regional Council,  PO Box 41, Mackay Qld 4740

If you require any further information or help with any part of the administrative complaint process please contact Mackay Regional Council by phoning 1300 622 529.

What to expect

Council aims to resolve complaints as quickly and efficiently as possible. Your complaint will be recorded and you will be provided with a complaints reference number. This will occur within five working days of receipt of a complaint.

As the circumstances vary considerably between complaints, it is difficult to guarantee a set time-frame. The length of time taken will depend on how complex the matter is, however you will be kept informed of the progress of the investigation.

Privacy

Mackay Regional Council will use any personal information collected for the purpose of investigating your complaint and to remain in contact with you. Council is authorised to collect this information under the Local Government Act 2009 and other local government legislation. Your personal information is dealt with in accordance with the Mackay Regional Council personal information privacy policy.

Anonymous complaints

Mackay Regional Council is committed to treating all complaints with appropriate respect for the confidentiality and privacy of the parties involved. Council will accept anonymous complaints about administrative actions. These complaints will be assessed to determine what action is appropriate and it is important to note that the fact the complaint was made anonymously may impact this assessment. Also no feedback is able to be provided to an anonymous complainant.