Contact council


The call centre can be contacted on 1300 MACKAY (1300 622 529) or +61 7 4961 9444 if phoning from overseas.

The call centre can provide a wide range of information on topics including rates and water billing, finding a lost pet and general enquiries

Hours of operation for the call centre are Monday to Friday from 8am to 5pm. All other times for emergencies only

In person

Client Service Centres provide a range of services including rates and water billing, animal registration and renewal and general enquiries.

Council operates Client Service Centres in Mackay, Mirani, Mount Pleasant and Sarina.


Sir Albert Abbott Administration Building
73 Gordon Street, Mackay

8:30am - 4:30pm


20 Victoria Street, Mirani

8:30am - 4:30pm

Mount Pleasant

Gordon White Library
Phillip Street, Mount Pleasant

Mon 9am - 5pm*
Tue 10am - 6pm*
Wed 10am - 6pm*
Thu 10am - 8pm*
Fri 9am - 5pm*
Sat 10am - 3pm*


65 Broad Street, Sarina

8:30am - 4:30pm

* Gordon White Library can accept payments for rates, water bills, animal registration (renewals only) and parking infringements. Payments are accepted until 4:30pm Monday - Friday.

In writing



Mackay Regional Council
PO Box 41
Mackay QLD 4740


(07) 4944 2400

Mackay Regional Council ABN: 56 240 712 069