paystay-logoMackay Regional Council is implementing a new way to pay for paid parking called PayStay.

The current parking meters are connected to the 2G network, which is being permanently switched off on April 1, 2017.

Rather than replacing these meters with an updated model, council is currently in the process of finalising the last of its requirements to implement PayStay.

PayStay is a pay-by-the-phone system that allows motorists to pay for parking via their phone as oppose to a parking meter.

As a result, motorists are advised that parking in council’s paid carparks will be free until PayStay becomes officially operational.

There are four simple options residents can use to pay for their parking using PayStay including using the mobile app, through the PayStay website, SMS or phone call.

How to use PayStay


The first step is registering your vehicle with PayStay. Registration is a one-off, quick and easy process. To register either visit and create an account or download the Paystay app for Apple or Android and follow the prompts to create an account.


Parking locations covered by PayStay in the Mackay region include:

  • Wharf Carpark (Cnr Brisbane and River streets) - ZONE 47400002
  • Riverside Carpark (Cnr River and Gregory streets) - ZONE 47400003
  • Mid-City Carpark (Cnr Gordon and Gregory streets) - ZONE 47400004
  • Cinema Carpark (Cnr Gordon and Wood streets) - ZONE 47400005
  • City-South Car Park  (Wood and Sydney streets) - ZONE 47400006


After parking, simply enter the zone number (as per the sign where you park), select next and start your parking session. Select ‘stop’ to end the session. Cost is 70c per hour or $5 all day parking.

Four options to choose from:


Click here for step-by-step instructions on how to use the PayStay app.

Click here for step-by-step instructions on how to use the PayStay SMS service.

Got a question?

Our extensive FAQs are here to answer any questions you might have about PayStay

Don't want to use PayStay?

There are 2500 free, timed on-street carparks available through the city for short-term use. Time limits range from 30 minutes to three hours.

Disabled parking permits can be used to park at an on-street carpark for an unlimited time, where the time limit shown on the sign is 30 minutes or more.

More information

Attend an information session and learn how to use PayStay on Wednesday, June 7 from 10am to 11am at Dudley Denny City Library.

Alternatively, drop into the library at any time and they will be able to show you how to set-up and use the system.

For more information visit or download the PayStay factsheet (PDF 233KB)