Emergency management
Council proactively plans to reduce the impact on the community from disaster events such as
cyclones, storm surges, floods, bushfires, tsunamis, earthquakes, etc.
The Disaster Management Act 2003 sets out the responsibilities of Local Governments during disasters.
A Local Disaster Management Group, chaired by the Mayor manages and coordinates local and acquired external resources required to provide assistance to the community in response to an event.
Council has prepared a Disaster Management Plan and Operational Plans for use in the event of a disaster, to meet the following categories:
- Preparedness
- Response
- Recovery
Disaster Readiness Checklist
It is important we do not become complacent as we head into another storm season. Why not complete the Disaster Readiness Checklist to see how well prepared you are in the event of a natural disaster. It provides information on managing hazards around the home, assessing disaster potential in local areas, emergency support channels, evacuation planning, emergency kits and developing community connections
Safe and Well Website
The Australian Red Cross have established under the National Registration and Inquiry System (NRIS) a Safe and Well website (http://emergency.redcross.org.au) and national telephone number.
During an emergency, registering with the NRIS can help people check you are safe and well, providing great peace of mind to your loved ones.
The NRIS service is launched during emergency situations to help people reconnect with family and friends.
The website and telephone number will be advertised during an emergency event.
This summer - If it's Flooded, Forget it.
If it's Flooded, Forget it is a advertising campaign to reduce the instances of people becoming either trapped, hurt or killed when driving, walking or playing in flooded waterways. Each year valuable Emergency Service resources are tied up in rescuing people from flooded waterways that could have been avioded.
It is almost impossible to predict if flooded waterways are safe to enter. The water can be much deeper than it appears on the surface and there may be debris or washouts which may not be seen from above.
Just 30cm of water is enough to float a vehicle leaving no tyre traction. DO NOT RISK IT - Driving through floodwaters can result in your vehicle being overturned or swept away by the force of water and electronic doorlocks and windows may be disabled trapping occupants.
This summer - remember If it's Flooded, Forget it and Obey Road Closures.

Emergency Action Guide and Evacuation Zones
To assist in preparing for emergencies, the Local Disaster Management Group has produced an Emergency Action Guide for the region:
- Emergency Action Guide (PDF 6.44 MB)
- Purple zone (PDF 2.37MB)
- Grey zone (PDF3.06 MB)
- Orange zone (PDF 3.29 MB)
- Pink zone (PDF 3.04 MB)
- Brown zone (PDF 2.75 MB)
Disaster Response Levy
Council has adopted a Disaster Response Levy to ensure Council has the capability to meet its obligation in times of natural disaster.
Emergency Alert System
The State Government has announced that during times of emergencies such as bushfires and extreme weather events, your landline or mobile phone may now be used to deliver a critical warning.
This 'Emergency Alert' phone or text message is another way for authorities to inform you on what you may need to do.
If you don't understand the message, ask a family member, friend or neighbour for assistance.
You do not need to register for this service as it is based on the billing address of your telephone or mobile service.
Learn more about this system at www.emergencyalert.gov.au
Sandbags
During the 2011/12 storm season, public access sand stockpiles to encourage residents to become more self-resilient by allowing residents fill their own sandbags have been located at 374 Shakespeare Street, West Mackay (next to the 122nd Cadet Unit Barracks) and near the North Mackay PCYC, corner of Scriha St and Norris Rd Playing Fields, North Mackay.
Residents are reminded that they should take along a shovel or something to assist them in filling their own sandbags.
Residents are advised that they may purchase hessian or poly weave sandbags from hardware stores or stockfeed premises, such as Blackwoods, Bunnings, Mitre 10, Porters or Farmyard Feeds Mackay (formerly Bagley Produce).
Council will only issue sandbags during a declared disaster event.
Alternatives to Sandbags
Council has produced the following document as an alternative to sandbags.
Inflatable Sandbag Rebate
To assist Mackay Regional Council residents and businesses prepare for the storm season, a rebate of $5 per sandbag (maximum $25 per property) for the purchase of inflatable gel-based sandbags is being offered.
To find out further detail about the rebate or to obtain a rebate application form (PDF 394 KB).
Refuge Centres
Useful Documents
- Mackay Local Disaster Management Plan (PDF 1.32 MB)
Prepare
- Emergency Action Guide (PDF 6.44 MB)
- Emergency Management Qld - Get Ready Guide 2010 (PDF 5.94 MB)
- Emergency Management Qld - Get Ready Queensland 2011
- Emergency Management Qld - Tune into Warnings
- Emergency Management Australia - Community Awareness Publications
- Red Cross - Emergency REDiPlan: Household prepareness for people with a disability, their families and carers (PDF 1.4 MB)
- Australian Psychological Society - Don't panic - Be prepared
- Australian Psychological Society - Preparing children for cyclones
- Australian Psychological Society - Psychological preparations for natural disasters
- Senior and Safer Booklet (3.92 MB)
Business Continuity
- Department of Employment, Economic Development and Innovation - Business Continuity Planning Guide
- Department of Employment, Economic Development and Innovation - Building Business Resilience
Culturally and Linguistically Diverse Community Resouces
- Department of Community Safety - Learn about fire safety (other languages)
- Emergency Management Qld - Preparing For Cyclones 2011 (other languages)
- Emergency Management Qld - Emergency factsheets (other languages)
Cyclones
- Emergency Action Guide (PDF 6.44 MB)
- The basics could save your life...Be cyclone smart (YouTube video)
- The basics could save your life...Be cyclone smart (PDF 1 MB)
- Cyclone Tracking Map (PDF 4.6 MB)
- Emergency Management Qld - Get Ready Guide 2010 (PDF 5.94 MB)
- JCU Cyclone Testing Station - Prepare your house for a cyclone - Brochure (PDF 1.29 MB)
- JCU Cyclone testing Station - Prepare your house for a cyclone - Householders Guide (PDF 2.51 MB)
- Emergency Management Qld - Preparing for Cyclones 2011
Fires
- Rural Fires - Prepare, Act, Survive (PDF 3.8 MB)
- Rural Fires - Prepare a Bushfire Survival Plan (PDF 1.63 MB)
Floods
- Emergency Management Australia - Floods:warning preparedness and safety (PDF 208KB)
- Emergency Management Australia - What to do before and after a flood
Hendra Virus
- Department Primary Industries & Fisheries - Hendra Virus Information
Kids Corner
- Bureau of Meteorology - Stormwatchers Game
- Department of Community Safety - Get Ready Kidnas
- Department of Community Safety - Kids Page
- Department of Community Safety - Red Alert
- Queensland Fire and Rescue Service - Blazer's Kids Page
- Queensland Health - Preparing for Dangerous Weather (PDF 680KB)
Landslide
- Emergency Management Australia - Landslide Awareness (PDF 957KB)
Tsunami
- Emergency Management Australia - Tsunami Awareness
Response
- Australian Psychological Society - Understanding and managing psychological trauma
- Standard Emergency Warning Signal
Recovery
- CSIRO - Repairing Flood Damage
- Insurance Council of Australia - General Insurance - Consumer Tips and Urban Myths for Disaster Recovery - May 2010 (PDF 746 KB)
- Queensland Government - Disaster Finance Assistance
- Queensland Reconstruction Authority - Home Repairs
Useful Links
- ABC Tropical North
- Australian Red Cross
- Bureau of Meteorology
- Bureau of Meteorology - Mackay Radar
- Cyclones, storms and flooding
- Department of Community Services
- Department of Primary Industries & Fisheries
- Emergency Management Australia
- Emergency Management Queensland
- Emergency Management Queensland - Kids Corner
- Insurance Council of Australia
- James Cook University Cyclone Testing Station
- Joint Australian Tsunami Warning Centre
- North Australian Fire Information
- Queensland Disaster Management Services
- Queensland Disaster Management System
- Queensland Reconstruction Authority
- Queensland Rural Fire Service
- RACQ - Road Conditions
- 13 19 40 - Department of Main Roads - Road Conditions
- State Emergency Service (SES)
- Tropical Cyclones in Queensland (BOM)




