Council Customer Service Centres’ operating hours to change

Mackay Regional Council’s Customer Service Centres’ operating hours will change in the new year.

Mackay, Mirani and Sarina Customer Service Centres will now be open from 9am to 4pm, Monday to Friday.

This will replace previous operating times of 8.30am to 4.30pm.

The change in service reflects how customers are engaging with council for their enquiries, requests and payments, most of which can be made online at mackay.qld.gov.au or by calling 1300 MACKAY (622 529).

In the 2019-2020 financial year, council received 8192 more phone calls, totalling 92,472.

The top five enquiries for 2019-2020 related to:

  1. Phone messages
  2. Replacing wheelie bins
  3. Change of mailing addresses
  4. Repairing wheel bins
  5. Water leaks (public areas).

Mirani Customer Service Centre reopens on Monday, January 4 and Mackay and Sarina Customer Service Centres both reopen on Monday, January 11.