How do I make an application?

Requests for access to documents under RTI and IP legislation exclude documents that are readily available by other means.

If you have not been able to find the information you are looking for through our Publication Scheme or by requesting it from council staff, you may wish to make an application under the RTI Act or IP Act. This process provides a formal means of obtaining documents held by council, and should be used as a last resort.

Please complete and lodge the Right to Information application form together with your payment of the necessary fee either:

  • In person at council's Client Service Centres (provide original ID)
  • By post (The Chief Executive Officer, PO Box 41, Mackay Qld 4740)

Please note that you will be required to provide proof of identity with your application. This may be sighted by council staff when applying over the counter or a certified copy of your driver's licence will need to be submitted with your application if you are posting it to council.

All applications must clearly identify the specific documents requested or provide sufficient information about the documents, to enable the RTI Officer to identify the documents being sought.

Please note, that complainant personal details (names, addresses etc.) are generally not released.

Should you have any questions or wish to obtain a copy of the released information, please contact the Right to Information Coordinator by telephone council's Client Service Centre on 1300 622 529.