Planning and Development Enquiries

The Planning Advice team is available to answer general questions about development proposals, including;

  • Is a development application required?
  • What information is required as part of a development application?
  • What are the possible development application fees?
  • How will the development assessment process work?
  • What provisions apply to the dwelling houses and residential storage sheds?
  • What is the minimum lot size for a subdivision?

Council's Planning Advice team provides information on planning related matters online at the Development Services counter and over the telephone or in writing via e-mail.

Please Note: Council is unable to predetermine the outcome of a development application. Development applications are assessed on their individual merits against relevant planning legislation. A detailed assessment of individual proposals is not available.

The views expressed are an officer's opinion based on the information provided and relevant current policy and legislation. Lodgement of a development application in the future may raise other issues not considered and therefore the advice given does not bind council in any way when considering a future development application.

Submission Methods







Visit council's online customer service portal and lodge a Planning Advice enquiry form.

24 hours a day / 7 days a week

Please allow up to 10 business days for a response.

Enquiries will be responded to, in writing, even if contact type selected on the form is set to 'phone'.

Please Note: To enable full functionality of the online enquiry form (inc. the attachment function), you must ensure your internet browser is at the most current version before clicking the hyperlink.


By calling 1300 622 529 and requesting to submit a Planning Advice enquiry.

Monday to Friday (exc. public holidays and council closures), between 8:30am and 4:30pm.

2 business days.

Enquiries will be responded to verbally. If you require a response in writing, you will need to lodge an online request.



By phoning 1300 622 529 and requesting to book a Planning Advice enquiry appointment.

Monday to Friday (exc. public holidays and council closures), between 9am and 4:00pm.

Approx 30 minute time allocation.

You will be contacted by a Planning Advice Officer to book a suitable appointment time.

Please allow up to 2 business days for a confirmed appointment booking; to allow for initial investigation of planning request details provided by you.


(Walk In)

By visiting Sir Albert Abbott Administration Building, 73 Gordon Street, Mackay and visiting the planning advice counter.

Monday to Friday (exc. public holidays and council closures), between 9am and 4:00pm.

Approx 30 minute time allocation.

The availability of a Planning Advice Officer is not guaranteed for walk-in enquiries, therefore it is recommended that customers book an appointment to avoid disappointment.