Planning and Development Enquiries
The Planning Advice team is available to answer general questions about development proposals, including;
- Is a development application required?
- What information is required as part of a development application?
- What are the possible development application fees?
- How will the development assessment process work?
- What provisions apply to the dwelling houses and residential storage sheds?
- What is the minimum lot size for a subdivision?
Council's Planning Advice team provides information on planning related matters online at the Development Services counter and over the telephone or in writing via e-mail.
Please Note: Council is unable to predetermine the outcome of a development application. Development applications are assessed on their individual merits against relevant planning legislation. A detailed assessment of individual proposals is not available.
The views expressed are an officer's opinion based on the information provided and relevant current policy and legislation. Lodgement of a development application in the future may raise other issues not considered and therefore the advice given does not bind council in any way when considering a future development application.
Submission Methods
SUBMISSION METHOD | HOW TO SUBMIT? | AVAILABILITY | PROCESSING TIMEFRAME | ADDITIONAL INFORMATION |
|---|---|---|---|---|
IN WRITING | Visit council's online customer service portal and lodge a Planning Advice enquiry form. | 24 hours a day / 7 days a week | Please allow up to 10 business days for a response. | Enquiries will be responded to, in writing, even if contact type selected on the form is set to 'phone'. Please Note: To enable full functionality of the online enquiry form (inc. the attachment function), you must ensure your internet browser is at the most current version before clicking the hyperlink. |
PHONE | By calling 1300 622 529 and requesting to submit a Planning Advice enquiry. | Monday to Friday (exc. public holidays and council closures), between 8:30am and 4:30pm. | 2 business days. | Enquiries will be responded to verbally. If you require a response in writing, you will need to lodge an online request. |
IN PERSON
(Appointment) | By phoning 1300 622 529 and requesting to book a Planning Advice enquiry appointment. | Monday to Friday (exc. public holidays and council closures), between 9am and 4:00pm. | Approx 30 minute time allocation. | You will be contacted by a Planning Advice Officer to book a suitable appointment time. Please allow up to 2 business days for a confirmed appointment booking; to allow for initial investigation of planning request details provided by you. |
IN PERSON
(Walk In) | By visiting Sir Albert Abbott Administration Building, 73 Gordon Street, Mackay and visiting the planning advice counter. | Monday to Friday (exc. public holidays and council closures), between 9am and 4:00pm. | Approx 30 minute time allocation. | The availability of a Planning Advice Officer is not guaranteed for walk-in enquiries, therefore it is recommended that customers book an appointment to avoid disappointment. |