Safety

To report a traffic safety issue or emergency

Please contact Queensland Police.

Report a e-scooter being left in an unsafe area or an incident

Call Beamon 1300 507 676 (toll free), visit www.ridebeam.com/help (recommended) or alternatively email teamsupportau@ridebeam.com

Should you like the to provide feedback during the trial period, please complete the below form.

Safety rules

For riders' safety, they must:

  • be at least 16 years old, or 12 years old with adult supervision
  • wear an approved bicycle helmet, that is securely fitted, at all times (unless an exemption has been granted for medical or religious reasons)
  • not carry passengers
  • not use a mobile device
  • not drink and ride
  • have a working flashing or steady white light on the front, and a red light and reflector at the rear when travelling at night or in hazardous conditions.

When riding on a path, riders must:

  • keep left and give way to pedestrians
  • travel at a speed that allows you to stop safely to avoid colliding with a pedestrian
  • travel at a safe distance from a pedestrian so you can avoid a collision
  • keep left of oncoming bicycles and other personal mobility devices