Eat Safe Mackay resources
Audit review and reassessments
If you disagree with your star rating you can make a formal application for an audit review or a reassessment audit by completing this form and submitting back to council:
Supporting documentation will be required to justify the request.
> Application for a Food Business Audit Review (administrative)
When a food business licensee disagrees with the star rating issued, an application to council can be made to have the rating ‘administratively reviewed’ (i.e. via a desktop audit).
> Application for a Food Business Minor Reassessment Audit
A minor re-grade assessment occurs when a maximum of 3 easily rectified minor non-compliances and/or administrative requirements and/or good management practices have been rectified and the food business does not want to wait for the next routine inspection for their rating to be re-assessed.
> Application for a Food Business Major Reassessment Audit
This form is to be used if a business is wanting a full re-grade of their premises. This is a full Eat Safe Mackay food safety audit.
Apply to display your Eat Safe Star rating
Businesses that demonstrate good levels of food safety will receive three or more stars and can choose to display their food safety star rating onsite and online. Businesses can opt in to display their star rating by using the Agreement to Display Food Safety Rating form and returning it back to council.
Those businesses which opt in, will be provided with Eat Safe Mackay branded promotional materials that can be displayed in store, and their star rating displayed online, completely free of charge. Refer to the Let Your Stars Shine guide for recommendations on displaying these materials.
Food businesses that have opted into this scheme can also contact council and request a jpeg version of the Eat Safe Mackay logo to promote their star rating and provide a competitive edge for your business online.
Please note: The Eat Safe Mackay logo is a registered trademark of Mackay Regional Council and protected by law under the Trade Marks Act 1995. Consequently, use of the trademark is subject to terms and conditions.
Brochures and guidelines
Download application forms, record templates, checklists and brochures
- Eat Safe Mackay Easy Guide
- Eat Safe Mackay Checklist (Self Audit)
- Eat Safe Mackay Essentials
- Eat Safe Mackay Material Guide
- Eat Safe Mackay Template
- Eat Safe Mackay Rating Guide
- Eat Safe Mackay Agreement Opt In Sign
- Request for a Food Business Audit Review or Reassessment Audit
- Other food safety factsheets and guides