Mackay Parking App

Mackay Parking

A NEW WAY TO PAY FOR PARKING

Download the Mackay Parking app from the Apple App Store and Google Play Store.

Mackay Regional Council has launched a new, council-branded parking app that can be used to pay for parking at council’s four off-street paid car parks.

Use of the current parking app, PayStay, at Mackay’s paid parking spaces has ceased, and the Mackay Parking app is now live.

The new app, Mackay Parking, is available to download from the Apple App Store and Google Play Store soon.

What to expect

From August 1, 2022, Mackay parkers will now use the new Mackay Parking branded app to pay for parking in the four off street parking areas.

Car park name

Zone number

Riverside car park

474001

Wharf car park

474002

Cinema  car park

474003

Mid-City car park

474004

The Mackay Parking app will operate very similar to the previous app in that sessions can be started and stopped using the app.

Costs

Costs for customers remain the same at 70 cents per hour, and a maximum fee of $5 per day.

Any vehicle displaying a disability parking permit can park in any off the street car parks, all day for free.

Long-term tickets will be available for purchase in the new Mackay Parking app.

Tickets will be $64 per month in line with the new 2022/2023 Fees and Charges. This equates to $3.20 per day for someone parking for 20 business days within a month.

Payment with the new Mackay Parking app can be made with a credit card. Parking sessions are paid each time using a credit card and customers will no longer need a digital wallet. Council will continue to pay the credit card transaction fees.

The meters accepting cash and credit card will remain in the Cinema and Mid-City car parks.

Payment using a call centre, website, or SMS service will no longer be available. This accounted for less than two per cent of transactions with the previous PayStay system.

Free, all day and timed car parking remains available on street throughout the Mackay City Centre.

PayStay refunds

PayStay will continue to be an app used Australia-wide where it is accepted. Should users wish for a refund of their digital wallet or long term ticket sessions, customers can contact PayStay for a refund by telephoning 1300 322 111 or emailing customerservice@paystay.com.au.

Paying for parking?

Payments must be made via the app or available meters only.

Don't want to use Mackay Parking?

> There are 2500 free, timed on-street carparks available through the city for short-term use. Time limits range from 30 minutes to three hours.

> Disabled parking permits can be used to park at an on-street carpark for an unlimited time, where the time limit shown on the sign is 30 minutes or more.

> Mid-City car park (all day parking) and Cinema car park (four hour maximum parking) have paid parking machines that accept coin and credit/debit cards. Park in these carparks if you prefer not to use Mackay Parking.

FAQ's

> Mackay Parking FAQ sheet
> Media release