Customer Charter

Client CharterCouncil's vision is to be an innovative water service provider that is recognised for its commercial performance, provides regional leadership, has the respect of its clients and industry regulators and prides itself on sustainability.

In order to achieve this we are committed to engaging with our clients through open two-way communication to deliver quality water and sewerage services to enhance our community.

The Customer Charter forms part of this commitment by outlining acceptable guidelines for the delivery of services within our community.

Download the Customer Charter here.