Privacy & Disclaimer

Thank you for visiting the Mackay Entertainment & Convention Centre website and reviewing the privacy and disclaimer statements. The centre operates as a service provider of Mackay Regional Council, our privacy policy and disclaimer statements are inline with Councils.

The aim is to respect and protect the privacy of our users. The purpose of this statement is to let users of this website know what information is collected about them when they visit this site, how this information is used if it is disclosed.

Recording your visit
When viewing this web site, a record of various information for statistical purposes is collected:

  • Server address
  • Top level domain name (for example .com, .gov, .au, .uk, etc.)
  • The date and time of visits to the site
  • Pages accessed and documents downloaded
  • Browser used

No attempt will be made to identify individual users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect computer logs.

Some sites use "cookies" to track particular user's access to a site. Cookies are not used on this site to gather personal information about users except when they are used within a specific web-based application for session management purposes.

COVID-19 contact tracing
Queensland Government Emergency Directions require us to keep contact information about all patrons and staff for contact tracing purposes including your name, email or residential address and mobile phone number for a period of at least 56 days, unless otherwise specified. If requested, this information will be provided to public health officers. The information will be securely stored, not used for any other purpose and deleted after 56 days.

Personal information requested when making a phone, mail or internet  booking, such as name and address, is collected for the purpose of registering and administering seat allocation and issuing of tickets for shows.

Information will also be used to keep you informed of any upcoming events at the Mackay Entertainment & Convention Centre, or on sale through the centre’s ticketing service Mackay Tix or by a promoter of an event that you have booked for, or to seek your feedback on events you have attended.

The personal information collected will not be used without your agreement for any other purpose or disclosed except as may be required by law. I

If you do not wish to receive information as stated above, please advise the booking officer at time of booking, or contact us by telephone or by email.

You may access the information collected about you by contacting us on 4961 9777.

Mackay Entertainment & Convention Centre is a service of Mackay Regional Council and is a member of the Australian Association of Performing Arts Centres.

Please note your details are considered correct at the time that they are captured and the right to rectify errors is reserved.

Publishing personal information
Publishing of personal information on this site will only be done if it has been collected for this purpose with your knowledge or if you have consented to the disclosure.

When giving such consent you should be aware that information published on this site is accessible to millions of users around the world, that will be indexed by search engines that it may be copied and used by any web user. This means that, once the information is published on this site, we will have no control over its subsequent use and disclosure.

How to contact us
If you have any concerns or questions, please contact Mackay Entertainment & Convention Centre.

Disclaimer One
The content of the Mackay Entertainment & Convention Centre's (MECC) website is provided for information purposes only. Although MECC makes every attempt to ensure the accuracy and reliability of the information on this site, MECC makes no claim as to the accuracy or authenticity of such content.

Furthermore, MECC does not accept any liability whatsoever for any information or advice provided on this website or incorporated into it by reference. MECC does not accept any liability whatsoever for any loss or damage incurred (including consequential loss or damage) however caused which may arise either directly or indirectly as a result of the use of the information or arising out of the provision of the information on this website, or as a result of reliance placed upon the content of this website.

Disclaimer Two
MECC has provided links to other sites (including commercial sites) for the convenience of visitors. However, MECC is not responsible for, nor specifically endorses or supports the content or services that may be offered by these sites nor warrants the accuracy of any information found through those links. Please direct questions/comments regarding these sites to the authors of the respective sites.

Copyright and Intellectual Property
The information contained herein is the property of the MECC . Information may be downloaded, displayed, printed and copied in an unaltered form only.

All Trademarks displayed on this site are subject to the legal rights of the MECC or the other Trademark owners and the unauthorised use of any Trademark displayed on this site is strictly prohibited.

This site may only be used for lawful purposes and MECC reserves the right to deal or refuse to deal with any user. No contract will be made or deemed to be entered into unless confirmed in writing with MECC.