Council partners with retailers to tackle abandoned shopping trolleys

Published on 16 July 2026

Council is stepping up efforts to reduce abandoned shopping trolleys across the region.

Council is working with major retailers to encourage the community to report trolleys and keep local streets, parks and waterways clean.

Abandoned trolleys remain an increasing concern, posing safety risks to pedestrians and motorists, obstructing accessways and impacting the region’s visual amenity.

Council is now supporting a renewed public education campaign in partnership with Woolworths Group and Coles Supermarkets, promoting simple ways for residents to report abandoned trolleys for prompt collection.

Residents can report trolleys directly to retailers using:

• The Trolley Tracker app or website (Woolworths, BIG W, Dan Murphy’s).
• The Coles App (Coles App > More > Report Abandoned Trolley).
• via the Coles Abandoned trolley web portal.
• Free call hotlines including 1800 641 497 (Woolworths, BIG W, Dan Murphy’s) and 1800 876 553 (Coles).
• The Snap Send Solve app.

Mayor Greg Williamson said council had recently adopted a new provision where abandoned trolleys could be impounded, with a $183 fee per trolley introduced for the retailers to recover the costs of collection, storage and administration.

He said hopefully retailers would be proactive in collecting and securing their trolleys so the fee would be unnecessary.

“Woolworths are particularly proactive in encouraging residents to report abandoned trolleys,” he said.

“They use the tremendous Trolley Tracker program, which offers a monthly $1000 prize draw for reporting abandoned trolleys.”

Mayor Williamson said reducing trolley litter was a shared responsibility.

“By working together with retailers and the community, we can improve safety, protect our waterways and maintain the liveability of our region.

“Reporting abandoned trolleys is quick, easy and helps ensure they are collected and returned where they belong.”

Council will continue engaging with retailers and the community to support improved outcomes and reduce the environmental and safety impacts of abandoned shopping trolleys.