Claims
All claims must be lodged with council for consideration and will be considered on a “without prejudice” basis.
Once received the claim will be investigated and a decision provided to you on the findings within a reasonable timeframe.
Whilst all liability claims will be properly considered, the following claims are unlikely to be approved:
- You have not provided the appropriate detail or supporting evidence.
- Council negligence cannot be determined sufficiently.
- Damage to tyres and rims which result from wear and tear.
- Damage due to debris (if it occurs in the normal course of driving).
- Damage resulting from criminal actions.
- Damage resulting from storm or weather events.
- Matters already the subject of a separate or private insurance claim.
- Damage resulting from the actions of a third party which is not council.
- Damage resulting in property damage, i.e. panel damage, windscreen damage from council plant where insufficient evidence is provided.
- The damage was caused by defects that council was not aware of, e.g. potholes, displaced or cracked footpaths etc. See notes above on Civil Liabilities Act 2003.
Additional repair costs we do not pay for:
- To replace parts that are not available or no longer made.
- To supply, modify or paint undamaged parts to create a uniform appearance. For example, if only 1 of your mag wheel rims are damaged and we cannot find an exact match, we will not pay to replace all 4 of your wheel rims.
- For any exceptional transportation costs, including air freight costs, unless we authorise it first.
- To repair any pre-existing damage to your vehicle or your caravan or trailer. Any claim settlement will be less the cost to repair the pre-existing damage.
- To fix previous repairs because of poor workmanship chosen by your choice of repairer.
- For any reduction in the value of your vehicle or your caravan or trailer after it has been repaired.
It is very unlikely council will be held liable and, therefore, cannot pay compensation if:
- The damaged property had exceeded its natural life span, e.g. 15 years for timber retainment walls and fences.
- The damaged property pre-dates the date you purchased the property.
Claims submitted more than 12 months after the incident, or after a period deemed unreasonable, may not be eligible for consideration.
The acceptance of the written claim and supporting documentation by council in no way infers negligence on the part of MRC or binds council to provide compensation.
These claims may be dealt with either by:
- Internal investigation
- Council’s insurer
- As per public liability plant claim requirements
Preferred suppliers
Below is a list of council’s preferred suppliers from whom you can obtain quotations:
Automotive Repairs
- C&C Panel & Paint, located at 16 Victoria Street Mackay, Phone: 49513 252 email admin@ccpanel.com.au
Autoglass - Repairs Only
Autoglass - Replacement & repairs
Council cannot provide claim compensation unless a clear legal liability has been established.