Contact us
Do you have a question for council or require assistance with services? Here are the best ways to get in touch.
Contacting council
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For all enquiries, including after-hours emergency services, contact our Customer Service Centre, phone:
1300 MACKAY (622 529) | 1300 622 529
For international callers: +61 7 4961 9444
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Customer Service Call Centre operating hours:
- Customer Service Call Centre: Monday to Friday | 8.30am - 4.30pm
- After-hours call centre service: All other times for emergencies only
Online
Visit our online services for any of the following:
- Lodge a customer request or report an issue
- Make a payment
- View your rates account
- View your notices
- Renewals
- Licences and permits
- Searches and certificats
- Animal registration
- Burial register
Online Services
In person
Visit our Customer Service Centres in person. They provide a range of services including:
- Rates and water billing
- Animal registration and renewal
- General enquiries.
Locations:
| Mackay |
Sir Albert Abbott Administration Building
73 Gordon Street, Mackay |
Monday to Friday
9am - 4pm |
| Mirani |
20 Victoria Street, Mirani |
Monday to Friday
9am - 4pm |
| Sarina |
65 Broad Street, Sarina |
Monday to Friday
9am - 4pm |
By post
Mackay Regional Council
PO Box 41
Mackay QLD 4740
National Relay Service
If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service.
This is a phone service for people with a hearing or speech impairment.
- Teletypewriter (TTY) users: phone 133 677 then ask for 1300 622 529
- Speak and Listen users: phone 1300 555 727 then ask for 1300 622 529
- Internet relay users: connect to the NRS (www.relayservice.com.au) and then ask for 1300 622 529
The National Relay Service (NRS) is committed to protecting the privacy of the content of all calls and the identity of callers.
Visit www.relayservice.com.au for more information.
Translating and interpreting service
To contact council in your own language through the Translating and Interpreting Service (TIS) telephone 13 14 50 and ask them to contact Mackay Regional Council on 1300 622 529.
The Translating and Interpreting Service (TIS) National is confidential interpreting service, provided by the Department of Immigration and Citizenship, for people who do not speak English and for the English speakers who need to communicate with them.
It is free when using the service to speak with council.
TIS National has more than 30 years of experience in the interpreting industry, and has access to over 2400 contracted interpreters across Australia, speaking more than 160 languages and dialects.
TIS National is available 24 hours a day, seven days a week for any person or organisation in Australia requiring interpreting services. It provides immediate telephone interpreting services, as well as pre-booked telephone and on-site interpreting.
Media enquiries
Contact our Corporate Communications team.
Social media