During

During an Emergency

Make sure to:

Emergency Contacts

Important contacts to assist you during a disaster:

Service / Organisation Contact / Website
Mackay Regional Council 1300 MACKAY (622 529)
disaster.mackay.qld.gov.au
mimaps.mackay.qld.gov.au
facebook.com/mackayregionalcouncil
Disaster Co-ordination Centre (when activated) 1300 622 529
Bureau of Meteorology bom.gov.au
Emergency Police / fire / ambulance - 000 (Triple Zero)
Emergency Plus (Free) App Emergency+ App
Ergon Energy (faults only) 132 296
Power Outage Finder ergon.com.au
Outage Finder App
Fallen Powerlines Call 000 or Ergon Energy on 13 16 70
Policelink (non-urgent police reporting) 131 444
State Emergency Service (SES)
(For non-life-threatening emergency assistance)		 132 500
ses.qld.gov.au
 SES Assistance App
Queensland Fire Department fire.qld.gov.au
Rural Fire Service Queensland www.fire.qld.gov.au/....rural-fire-service-queensland
Road closures 131 940
qldtraffic.qld.gov.au
 disaster.mackay.qld.gov.au
Red Cross Register: Find. Reunite. Service. register.redcross.org.au

Contact SES 132 500 for non-life-threatening flood and storm emergency assistance during severe weather events. If the situation is life threatening, always call Triple Zero (000).

Flood Cameras

Cameras are located at the following locations:

  • Golflinks Road, Beaconsfield
  • Telegraph Road, Eton
  • Willets Road, North Mackay
  • Bucasia Road, Bucasia
  • Owens Creek Loop Road, Finch Hatton
  • Koumala
  • Bells Creek, Sarina Beach Road

View flood camera images

Public Cyclone Shelter

Mackay Regional Council has a public cyclone shelter located at the Northern Beaches High School available for use during a Category 3 cyclone or above. Space is very limited, and conditions of entry will apply.

Most residents should be seeking alternate accommodation, as the shelter is a last resort for those most vulnerable.

Emergency Evacuation Centres

Evacuation Centres may be established depending on the disaster situation. Details of these centres will be made available to the community at that time.

Get the latest emergency news on the Emergency Dashboard

Become an Emergency Liaison Officer

Emergency Liaison Officers are the “eyes and ears” for the Mackay Local Disaster Management Group during a disaster.

> Volunteer to become an Emergency Liaison Officer today!

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