Council takes next step to improve customer experience  

Published on 18 November 2024

Council's customer experience will be further enhanced with the easy-to-use Snap Send Solve application.

Snap Send Solve enables residents to take photos of any issue they see, such as a pothole, graffiti or dumped rubbish, and submit a report to council.

Mayor Greg Williamson said the free app eliminated the complexity of knowing where and how to report incidents on the spot.

“In less than a few minutes, you can upload a photo with the relevant information for council to review and action,” Mayor Williamson said.

“Mackay region residents are already using this app, with council receiving more than 2000 reports a year,” he said.

“All of our residents are encouraged to report any issues they see while out and about, whether it be pavement problems, broken playground equipment, water faults or any other areas of concern.

“Using Snap Send Solve, we can all work together as a community to keep Mackay safe, clean and beautiful for everyone.”

Mayor Williamson said council was excited to be enhancing customers’ experience while improving administration processes.

“We’ve been able to personalise the incident types and questions to more efficiently action cases as our officers will have all of the information they need to address the issue,” Mayor Williamson said.

“This improved communication between the ‘snapper’ and council will also allow us to utilise data and submitted cases to review our general services and consider proactive measures by addressing hot spots or reoccurring issues, such as illegal dumping,” he said.

“The app also offers full accessibility support, including voice-over, assistive touch and displays. It’s also multilingual.”