Call centre can be contacted on 1300 MACKAY (1300 622 529) or +61 7 4961 9444 for international callers.

The call centre can provide a wide range of information on topics including:

  • Rates and water billing
  • Finding a lost pet
  • General enquiries

Call centre: Monday to Friday from 8:30am to 4:30pm.

All other times for emergencies only.



Mackay Regional Council
PO Box 41
Mackay QLD 4740

In person

Customer Service Centres provide a range of services including:

  • Rates and water billing
  • Animal registration and renewal
  • General enquiries

Council operates Customer Service Centres in Mackay, Mirani and Sarina.

Mackay Sir Albert Abbott Administration Building
73 Gordon Street, Mackay
9am - 4pm
Mirani 20 Victoria Street, Mirani Mon-Fri
9am - 4pm
Sarina 65 Broad Street, Sarina Mon-Fri
9am - 4pm

National Relay Service

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service.

This is a phone service for people with a hearing or speech impairment.

  • Teletypewriter (TTY) users: phone 133 677 then ask for 1300 622 529
  • Speak and Listen users: phone 1300 555 727 then ask for 1300 622 529
  • Internet relay users: connect to the NRS ( and then ask for 1300 622 529

The National Relay Service (NRS) is committed to protecting the privacy of the content of all calls and the identity of callers.

Visit for more information.

Translating and Interpreting Service

To contact council in your own language through the Translating and Interpreting Service (TIS) telephone 13 14 50 and ask them to contact Mackay Regional Council on 1300 622 529.

The Translating and Interpreting Service (TIS) National is confidential interpreting service, provided by the Department of Immigration and Citizenship, for people who do not speak English and for the English speakers who need to communicate with them.

It is free when using the service to speak with council.

TIS National has more than 30 years of experience in the interpreting industry, and has access to over 2400 contracted interpreters across Australia, speaking more than 160 languages and dialects.

TIS National is available 24 hours a day, seven days a week for any person or organisation in Australia requiring interpreting services. It provides immediate telephone interpreting services, as well as pre-booked telephone and on-site interpreting.