Parking fines

You have the following options to pay your parking fine by the due date.

Please note, failure to make payment by the due date may incur additional costs.

1. In person

You can pay in person at any of our council's Customer Service Centres. Please ensure you take the notice and your payment for the full amount.

2. By mail

Make cheques payable to “Mackay Regional Council” and mail to:

Mackay Regional Council
PO Box 41
Mackay QLD 4740

Receipts will not be issued unless requested. Do not send cash by mail. Payment is not deemed as made until your cheque is honoured. If you require a receipt, please complete your name and address in BLOCK LETTERS in the space provided on the notice and return to the address above.

3. By telephone

Contact council on 1300 MACKAY (622 529) to be transferred to our electronic payment system and pay by credit card.

4. Online

Payment by credit card can be made via council’s online services and selecting Infringements.

5. Payment plan

If your parking fine totals $200 or more and you are the owner or nominated driver, you may be eligible to pay by instalments. Payment plans are subject to approval.

Contact council for conditions and an application form.

To view your parking fine and photos of your vehicle when the fine was issued, please use the online parking infringement (fine) portal.

You will need your vehicle registration number and your fine number to access the portal.

Parking Infringement Portal

If you did not receive your parking fine, or if it has been lost or misplaced, please contact council on 1300 622 529 or visit one of our Customer Service Centres to obtain the necessary details.

If the due date for the fine has already passed, you will need to submit an appeal for any applicable late fees to be reviewed.

Contact council

If you are the registered owner of the vehicle, but was not responsible for the offence, you can nominate another driver of the vehicle in the following circumstances:

You were not in charge of the vehicle at the time

• You will need to provide the name and address of the person that was in charge of the vehicle at the time of the incident.

The vehicle was sold

• You will need to provide the date of the sale of the vehicle and the details of the person you sold it to.

The vehicle was stolen

• You will need to provide a copy of the report of the agency that you reported the theft to e.g. Qld Police.

Nomination

Please complete this statutory declaration and return to council via post or in person, before the due date on the fine.

If your declaration is received late, you may incur a penalty.

Nominate another driver(PDF, 183KB)

You can only appeal if you are:

• The registered owner of the vehicle or driver of the vehicle at the time of the offence.
• A person acting on behalf of the registered owner with their consent.
• A person who has been declared as the nominated driver of the vehicle.

In order to lodge an appeal, only accepted forms of evidence will be taken into consideration.

To assist the reviewing officer, it is recommended you provide as much additional supporting material as possible to evidence your claims. A list of suggested supporting documentation is provided below.

A photo of the parking fine is not regarded as evidence.

1. Failing to display Disabled Parking Permit

• Suggested supporting evidence: A copy/photo of a valid disabled parking permit and identification details identifying proof of ability to use the permit.

2. Police car on duty

• Speak to your supervisor to find out how to appeal your fine.

3. Parking machine or Mackay Parking app not working

• Suggested supporting evidence: Provide a written statement that explains attempts to use other machines within the vicinity and use of other methods or payment, e.g., coins, card or Mackay Parking app.

4. Signs defaced, missing, damaged or facing the wrong way through vandalism or obstructed by trees

• Suggested supporting evidence: A clear photo showing the nature of the damaged sign and the surroundings, to identify the area.

5. Parking fine issued with incorrect details (vehicle make/registration etc)

• Suggested supporting evidence: Proof of incorrect details.
• Note: Council may reissue the fine with the correct details.

6. Genuine oversight due to mitigating vircumstances

• Suggested support evidence: Any photos or other information to support the argument of mitigating circumstances.

7. Vehicle not in control of registered owner

• You can nominate another person using this form(PDF, 183KB).

8. Serious medical circumstances

• Emergency department hospital attendance, family death, birth, palliative care etc meant that the offender could not have been expected to comply with the parking restriction.
• Suggested supporting evidence: A letter from attending doctor or hospital providing a time and date that corresponds with the incident.

9. Mechanical breakdown

• Suggested supporting evidence: A tow truck receipt, RACQ receipt or mechanical report stating the date and time.

10. Financial hardship

• Suggested supporting evidence: Provide bank statements/pensioner card etc.

Internal review

1. You have 28 days from the date the fine was issued to lodge your appeal.
2. The department of council that issued the fine investigates your appeal.
3. After the investigation, council sends you a letter advising if your fine has been waived or whether it stands and must be paid.
4. Your appeal can be lodged online below or by completing this form(PDF, 233KB) and returning to the address provided on the form.

Appeal my fine

If your fine is upheld after council’s Delegated Independent Officer has investigated your appeal and you disagree with this decision, you have two options:

1. You can elect to have a court hearing.
2. You can pay the fine and the matter is settled.

Court hearing

1. If your election for a court hearing is received within 28 days of the fine being issued or the appeal decision, a prosecution against you may be commenced in a Magistrates Court.
2. Your election may be made online below or by completing this form and returning to the address indicated on the form.
3. You are responsible for obtaining your own legal advice before the court hearing.
4. If found guilty of the offence you may be required to pay costs.
5. If you do not appear on the date set for the hearing, the offence may be heard in your absence.
6. This notice may be withdrawn before or after the penalty has been paid.
7. If the notice is withdrawn before it is paid, a prosecution against you may be commenced in a Magistrates Court.

Proceed to court