Customer requests and compliments

Customer requests

Do you need to:

  • Change your details
  • Have your bin repaired or replaced
  • Deceased animal on council property
  • Request mosquito control
  • Request planning advice
  • Make a general request

It is best to lodge a request online with council. This ensures that your request has been lodged in our system and can be tracked and followed up quicky with the right team/s here at council. To assist in this process, please ensure to retain your customer request number and provide it to council if required.

For urgent matters requiring immediate attention, please contact our Customer Service Centre on 1300 MACKAY (622 529) | 1300 622 529

Customer requests

Customer compliments

If you wish to congratulate or send your accolades to a council worker or team that have done something exceptional, they would love to hear from you.

You can do so by submitting a customer request above.

Report an issue

Do you know you can now report issues on the go from your mobile phone?

Simply use the app SNAP SEND SOLVE

Find out more

 

Back to top