Water Notices

Water notices issued in May cover the period of water used between August the previous year to March of this year. If it was a hot summer your water usage may have been higher resulting in this bill being greater than the previous period.

Water notices issued in November cover the cooler months of February through to August when less water may be used.

You can sign up to eNotices to view all payment notices, including your most recent water bill. Go to mackay.qld.gov.au/enotices to sign up and view your notices.

Yes, sign up to council’s free myh2o website (myh2o.qld.gov.au) to monitor your usage and be notified of any water leaks or higher than normal water usage at your property. This website can be used by property owners and tenants.

You will receive a link via email to confirm your registration, this needs to be confirmed within 72 hours or the link will expire.

If you have any questions about signing up, please call us on 1300 622 529.

Your notice may be higher than your last notice due to the time of the year. For example, a notice issued in May is for the hotter time of year, our summer months when more water may be used. The previous notice issued in November was for the period February through to August, which are generally cooler months.

You can conduct a water leak test by following these steps:

1. Read your meter and record the litre figures.
2. Do not use any water for a number of hours - you may like to do this overnight.
3. Re-read your meter and if there is a difference in the litre dial reading then a leak exists.
4. If you’ve checked everything (irrigation, toilet, taps) and there is still movement in the litre dials, contact a plumber to help you locate the leak.

Water usage is charged out at the below rates:

• Tariff 1 (0-150 kilolitres) per half year $2.24/kl*
• Tariff 2 (over 150 kilolitres) per half year $3.32/kl*

Council's annual water access charge (included in rates notices) is $502.20.*

*Rates current for 2026/2027.

You can find a detailed list of rates and charges here.(PDF, 7MB)

Payments for rate and water accounts can be done safely and securely online with council's online services. Go to the "Make a payment" tile and follow the prompts.

You can see any of our friendly staff at Mackay Regional Council Libraries for assistance using this online service.

Contact your financial institution to make payment from your cheque, savings or credit card account. Quote the Biller Code and Reference number (assessment number) from your rate notice.

BPAY View is offered by many banks and financial institutions. It allows for your rate and water notices to be delivered directly to your online banking for payment. Refer to your bank/financial institution for details and instructions on setting up this service.

Pay in person at any post office or by phoning 13 18 16 or go to postbillpay.com.au. Quote the Biller Code and Reference number (assessment number) from your rate notice.

Pay to council directly by phoning on 1300 768 463. Quote the Reference number (assessment number) from your rate notice. Mastercard and Visa only.

Payments can be made in person at your local council Customer Service Centre or at any Post Office. EFTPOS is available at all locations.

Visit our Contact page for details of Customer Service Centres in the region.

Cheques, money orders or postal notes must be made payable to Mackay Regional Council and crossed "Not Negotiable". Change cannot be given on cheques.

Property owners will be liable for any dishonour fees and discount will be lost where cheques are dishonoured and not rectified prior to the discount date. Acceptance of a cheque is subject to collection of the proceeds.

Arrangements can be made with council to pay by direct debit from a cheque or savings account.

To initiate a direct debit to pay rate and water accounts, complete the direct debit application and return to council:

• Direct Debit Application(PDF, 315KB)