Council facilities Christmas closures 

Published on 08 September 2025

Residents are being reminded about the following council facility closures over the Christmas and New Year holiday period.

Contact Centre 1300 MACKAY (622 529)

Council's Contact Centre will close noon, Wednesday, December 24 and reopen 8.30am, Monday, January 5, 2026.

Customers can still contact council during the closure period for any urgent or emergency issues by calling 1300 MACKAY (622 529),

For non-urgent matters, requests can be submitted online at www.mackay.qld.gov.au/request or via the Snap Send Solve app.

Customer Service Centres

Mackay
Closed noon, Wednesday, December 24
Reopening 9am, Monday, January 5

Mirani
Closed noon, Wednesday, December 24
Reopening 9am, Thursday, January 8

Sarina
Closed noon, Wednesday, December 24
Reopening 9am, Thursday, January 8

Recruitment

If applying for a role with council over Christmas (www.mackay.qld.gov.au/careers), our recruitment team will be back on board from Thursday, January 8, 2026, to reply to applications and any queries.

Animal Management Centre

Closed Christmas Day and Boxing Day (on call for emergencies)
Monday, December 29 to Wednesday, December 31 - open by appointment only between 10am to 12pm
Closed New Year's Day (on call for emergencies)
Friday, January 2, 2026 - open by appointment only between 10am to 12pm

Artspace Mackay

Closed 3pm, Sunday, December 14, 2025
Reopening 10am, Tuesday, January 20, 2026

Aquatic facilities

Mackay ARC

Closed Thursday, December 25 (Christmas Day)
Open Friday, December 26 (Boxing Day) 8am-6pm
Open Thursday, January 1 (New Years Day) 8am-6pm

Bluewater Lagoon

Closed Thursday, December 25 (Christmas Day)
Open every other day from 9am to 6pm

Memorial Swim Centre

Closed noon, Wednesday, December 24   
Closed December 25 (Christmas Day)
Closed Friday, December 26 (Boxing Day)
Open from noon, Friday, December 27
Closing noon, Wednesday, December 31
Closed Thursday, January 1 (New Year's Day)
Open from noon, Friday, January 2

Pioneer Swim Centre

Thursday, December 25 - Closed (Christmas Day)
Friday, December 26 - Closed (Boxing Day)
Thursday, January 1 - Closed (New Year's Day)

Mirani Swim Centre

Closed noon, Wednesday, December 24
Closed Thursday, December 25 - Closed (Christmas Day)
Closed Friday, December 26 - Closed (Boxing Day)
Open Saturday, December 27, noon to 5pm
Closed Thursday, January 1 - Closed (New Year's Day)

Sarina Pool

Closed Wednesday, December 24 (Christmas Eve)
Closed Thursday, December 25 (Christmas Day)
Closed Friday, December 26 (Boxing Day)
Closed noon, Wednesday, December 31 (New Year's Eve)
Closed Thursday, January 1 (New Year's Day)

Foodspace

Closed 2pm, Friday, December 19
Reopening 8am, Monday, January 5, 2026

Jubilee Community Centre

Closed noon, Wednesday, December 24
Reopening 8.30am, Monday, January 5, 2026

Mackay Entertainment and Convention Centre Box Office

Closed 4.30pm, Monday, December 22, 2025
Reopening 9am, Monday, January 5, 2026
Tickets for shows and events can be purchased online via themecc.com.au during this time.

Mackay Natural Environment Centre (Nursery)

The last day for plant collection will be Wednesday, December 17
Collections will resume from Wednesday, January 28.

Mackay Regional Botanic Gardens

Botanic Gardens Visitor Information

Closed Monday, December 22, 2025
Reopening 9am, Monday, January 12, 2026

The Ken Burgess Orchid House at Queens Park

Closed Monday, December 15, 2025
Reopening 10am, Monday, March 16, 2026

The Botanic Gardens Café and Lagoons Gallery

Closed Monday, December 22, 2025
Reopening 9am, Wednesday, January 14, 2026

Mackay Regional Council Libraries

Closed noon, Wednesday, December 24, 2025
Reopening Monday, January 5, 2026

Museums and Historical Centres

Greenmount Homestead

Closed Monday, December 1, 2025
Reopening 9am, Tuesday, April 7, 2026

Pioneer Valley Museum

Closed Wednesday, December 24, 2025
Reopening 1pm, Monday, January 5, 2026

Sarina Neighbourhood Centre

Closed 3pm, Friday, December 19, 2025
Reopening 9am, Monday, January 5, 2026

Sarina Sugar Shed

Closed 2pm, Wednesday, December 24 (Christmas Eve)
Closed Thursday, December 25 (Christmas Day)
Closed Friday, December 26 (Boxing Day)

Sarina Youth Centre

Closed Thursday, December 25 (Christmas Day) until Friday, January 2, 2026 inclusive
Reopening Monday, January 5, 2026

Waste facilities

Council’s waste facilities will close for Christmas Day, except for Paget Waste Management Centre, which will be open on Christmas Day from 6.15am to 5.45pm.

On all other days the transfer stations will follow regular hours.

RefindIt Drop-Off (Resource Recovery Facility – drop-off) will be closed Christmas Day.
RefindIt by Outlook shop will be closed Christmas Day.

Please see the waste facilities page for regular opening times.

Bin collections

Bin collection services will continue to run as normal during the Christmas holiday period. Residents are reminded to leave their wheelie bins out by 6am on collection day, as usual.

For further details, visit mackay.qld.gov.au/waste.