Our promise to you

"Be Quicker"

"Be Accessible and Keep Me Informed"

"Involve Us More, Be Accountable and Consistent"

Have we kept our promises? Please take this opportunity to complete this short survey.

Are you satisfied with the level of service provided by Development Services?	Yes No
Comments
Were any of the following timeframes not met? • Acknowledgement Notice - 5 Business Day • Information Request - 10 Business Days • Low Risk Application - 10 Business Days (from commencement of decision-making period) • Code Assessable Application - 20 Business Days (from commencement of decision-making period) • Operational Works Application - 20 Business Days (from commencement of decision-making period) • Survey Plans - 10 Business Days • Draft Condition - 15 Business Days (from commencement of decision-making period)	Yes No
If yes, please provide details below (including application number).
Were any of your emails/phone calls not acknowledged or responded to within 24 hours?	Yes No
If yes, please provide details
Is there any instance that a council officer did not “call before we write”? e.g. a council officer did not call the applicant prior to issuing an information request.	Yes No
If yes, please provide details.
Do you have any further suggestions on how Development Services can improve our accountability and consistency?