Culture and values

Councillors and staff of Mackay Regional Council are committed to working as one team to achieve for our customers and community.

The following values are a shared understanding of what we stand for as an organisation and are applied by all employees across our region. They describe the things we are not willing to compromise on in any situation - with our customers, the community and each other.

Safety and Wellbeing

We all work safely and actively care for each other’s wellbeing


We embrace diversity  and behave with integrity  and professionalism

Working Together

Working together for our region and community

Service Excellence

Understanding our client and community needs to deliver best possible outcomes


We take pride in our actions by being transparent and continuously improving

Mackay Regional Council's values of Safety and Wellbeing, Respect, Working Together, Service Excellence and Integrity

We believe that working together we can achieve more, in taking personal responsibility, that people are inherently trustworthy, that others perspective is as important as my own and that we are here for the customer.

Our passion is results through people and teams.

Our goal is that our employees and others describe us as an organisation where people take personal responsibility, there is clarity, people are open with each other, teamwork is effective across the business and we are considered by our customers and community to add value.

Code of conduct

The code of conduct prescribes the appropriate behaviour for all officers and employees of Mackay Regional Council.