Rate notices are issued twice a year, in January/February for billing period 1 January to 30 June and in July/August for billing period 1 July to 31 December each year.

Have not received your rate notice or need to get another copy?

  1. If you have registered for eNotices, go to the eNotice portal
  2. Visit Online Services (will need to be a registered user)
  3. Contact the Customer Service Centre on 1300 MACKAY (622 529)