Joining & Borrowing

Library membership

Library membership is freely available to permanent residents of the Mackay region.  To join the library, simply visit your local branch or join online.

Proof of current residential address is required and acceptance of the the terms and conditions of membership.

Acceptable proof of residential address include:

  • Driver’s License
  • Rates Notice
  • Pension Card
  • Electricity Bill
  • Phone Bill
  • Rent receipt
  • Letter from  employer (where the employer pays the accommodation costs)
  • Payslip (with address details)

Children 15 years and under require a parent or guardian to join them, who must show proof of current residential address.

Borrowing and returning

All new members receive a library card. The library card enables members to borrow items from all library locations and access eResources. Library cards must be shown each time an item is borrowed.

Members can borrow up to 20 items at a time for two weeks (14 days).

Limits apply to some collections (eg magazines). Library staff may request a limit on the number of items on a single topic to ensure equity of access for all library members.

Items can be renewed twice, as long as the item has not been reserved. Members can renew their items through the online library catalogue, over the phone or in person at any of our library locations.

Reservations can be placed on items that are not currently available or which are held at other branches. To place a reservation, access the online library catalogue or ask a library staff member to help.

Library items can be returned to any library branch regardless of where they were borrowed. Libraries have after hours access chutes which can be used by members 24 hours a day, seven days a week.

Charges

Membership to council libraries is free, however some additional services may attract fees.

Council libraries charge 10 cents per item for each day an item is overdue. Members cannot use library services if they have accrued $50 or more in unpaid fees.

Customers will be charged for lost or damaged library items. Charges will be at the discretion of library staff.

Computers and WiFi

Full library membership entitles 90 (ninety) minutes free access to public computers.  Fees apply after 90 minutes.  Free WiFi is available at all library branches excluding the Mobile Library.

Notices

Members are notified with a reminder notice either by email or SMS when an item is more than seven days overdue. The onus is on the customer to ensure their items are returned on time. Reservation notices will still be posted to customers who cannot access email or SMS.

The first time you receive an email notice from the library it may be diverted to your bulk, spam or junk mail folder. To avoid missing out on a notice:

  • Check your junk mail folder regularly for an email from council libraries
  • Add Mackay Regional Council Libraries (notices@mackay.qld.gov.au) to your 'safe list' or list of contacts

Inter-library loans

We try to keep our collections relevant to our customers, however you may wish to borrow an item which we do not hold. Members can suggest items for purchase at any branch or using our online library catalogue. We will consider your request and purchase the item if it is in print and meets our stock selection criteria. Alternatively we will attempt to source it from another library outside the Mackay region.

  • Inter-library loans from a reciprocal borrowing library - Free.
  • Inter-library loans from a specialist library - $16.50 (We will always check with you before we proceed).

Visitor membership

Visitors and temporary residents are welcome to join the library as temporary members. There is no fee but ID is required. Limits and fees apply to some services.  

Reciprocal membership

Current members of other Queensland libraries are invited to join the library as reciprocal members. There is no fee but ID is required and library staff will contact your home library to ascertain good borrowing history. Limits and fees apply to some services.  

Homeless membership

Applies to individuals that do not have a permanent Mackay Region address but consider themselves 'residents' of Mackay; and have mail directed to c/- Mackay Post Office. There is no fee but ID is required. Limits and fees apply to some services.